Terms and Conditions
You can shop as a guest or sign up for an account. If you choose to shop as a guest we still require your name, address and contact details if you make a purchase but we will not contact you for any other purpose than information relating to your order. If you choose to have an account, it is assumed that you give your permission for us to contact you occasionally about offers that may be of interest, or new products. We do not share your contact details with third parties. Please click here to read about cookies
Completion of order and purchase of goods.
You [the customer] will be deemed to have accepted these terms and conditions upon completion of your purchase.
Your statutory rights according to UK law are not affected: all transactions will be governed by UK law.
Warmwell Saddlery [the seller] will aim to complete and dispatch orders within 5 working days. If goods are not in stock and it is unlikely that we will be able to complete the order within this time, customers will be notified accordingly and given a revised dispatch time, or the option to cancel the order. In the event of the latter, a full refund will be made.
If orders are required urgently, please let us know. Next day deliveries are sometimes required and if we can – we will !
Goods will not be dispatched until full payment has been received.
If you bank on-line, Bac (bank transfer) payments are accepted: goods will be dispatched as soon as payment has been made and cleared.
We can take card payments by telephone: please use the Bac (bank transfer) option when placing your order and call the shop with your card details. 01305 852270
If payment is by cheque, no goods will be dispatched until the cheque has cleared.
Prices are in UK Stirling and subject to change.
Tax at present UK rate is included in purchase price. Tax will not be added to exempt goods according to UK taxation laws. (Although our system will split pricing as though vat is included on all pproducts, vat will not have been included in the original price if the item is tax exempt.)
Delivery charges are stated at time of order completion and vary according to location and country. If prices are not listed for your country, please contact us.
Unless advised of an out of stock item, goods should have been received with 14 days. Customers should get in touch if they have not received goods within this time period.
We reserve the right to cancel or refuse an order without reason and in such circumstances will give a full refund.
We do not keep your credit card details on record. Card payments can be made by telephoning the shop or via PayPal: no written [or any form of card record] is maintained by Warmwell Saddlery. In the event of any problems or queries, please contact Warmwell Saddlery:
You are responsible for the security of your password and account details and Warmwell Saddlery accepts no liability for any breeches in security that may lead to any attack on you, your personal data, computer system or finances. Please keep your account details up-to-date and ensure a secure password.
If you wish to close your account and to be removed from our records, please notify us accordingly.
We do not share your details with third parties, other than those involved with payment processing and associated with website display ( as described in our cookies policy). The information you give is for the use of Warmwell Saddlery only.
We make every effort to ensure goods are dispatched as requested and in good condition but sometimes, things go wrong. Just in case there’s a problem, an item doesn’t fit, or goods get damaged in transit, please read our returns policy below and go to our returns page: we’ll do everything we can to sort the problem as quickly as possible.
If goods are not suitable, or damaged, we must receive notification within 24 hours. Please telephone 01305 852270 during shop hours, use the contact form, or email email@example.com.
Once received, the customer is responsible for the goods and liable for any damage or loss.
If an item is not suitable, I.e wrong size or colour, the customer will be liable for the cost of return postage.
Items must be returned in good condition and fit for re-sale.
Customers are advised to obtain proof of postage, to do ‘signed for’ postage and ensure the cost covers the value of the items being returned.
Refunds will not be made for returned goods lost or damaged in transit.
Please contact us as soon as possible [and within 24 hours] if goods are damaged when they arrive.
For damaged goods Warmwell Saddlery will refund the customer, including postage, once the item has been returned: this does not include incorrect size or colour but specifically relates to actual damage I.e. during transit.
For social media competitions, entrants are required to ‘like’ and ‘share’ the competition post.
Our social media competitions run for approximately 1 month.
When the competition ends, winners will be notified via a social media post or if this is not possible by email, or text, or telephone.
No cash alternative is available, the prize is as stated.
We do not share personal details with third parties, the competitions are for the promotion of Warmwell Saddlery and/or Equestrian Dorset and Equestrian Companies Dorset.
Only one entry per person.
We will retain prizes for 1 month after the competition has closed. After this time, the prize will return to stock for resale. Please make sure you collect your prize within this time period.
Prizes can be posted but (excluding vouchers) the winner will be asked to cover the cost of postage.
If a voucher has been offered as a prize, this will be valid for 12 months from the end of the competition.
For any enquiries please ring 01305 852270, or use the contact form
Postage and Packing
Small : £2.50
Extra Large: 19.50
Charges are calculated at check out -any queries, please contact us. 01305 852270 / contact page
Coupons, Offers and Discounts
Coupons are occasionally offered but will not be applied to the following categories:
Sale items or promotional goods.
We offer a 10% discount to all Dorset based riding clubs on proof of membership.
A 10% discount is also offered to local equestrian centres and riding schools: equestrian trade accounts are welcome, please get in touch to register.