Privacy Policy

Who we are

Warmwell Saddlery

Our website address is: https://warmwellsaddlery.co.uk

Email: info@warmwellsaddlery.co.uk

Our address: The Garanary, Warmwell, Dorchester, Dorset. DT2 8HQ

Telephone: 01305 852270

 

What personal data we collect and why

 

Contact forms

We only use your contact details and personal login details for our own use and to contact you regarding your orders or enquiries. Any third party use is restricted to parties involved with shopping on this site such as, payment and shipping.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. Over a period of time, it enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) so you don’t have to re-entering them whenever visit the site, or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

  • Your display preferences, such as contrast colour settings or font size.
  • Analytics to tell us [for example] how many people have visited our site and which pages they viewed. These analytics do not identify you personally.
  • If you have agreed (or not) to our use of cookies on this site.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies but if you do, some features may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

 

How to control cookies

You can control and/or delete cookies as you wish, for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functions may not work.

 

Analytics

Analytics to tell us [for example] how many people have visited our site and which pages they viewed. These analytics do not identify you personally.

With whom we share your data

As stated elsewhere in this policy, some information, for example, your location, may be used by third parties. If you shop on our site, your details will be used by PayPal or, if you bank on-line, the banks (please see their individual privacy policies for more information). Your details will also be required for shipping.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is for the use of Warmwell Saddlery only, to contact you about your order and very occasionally, to update you regarding new products or changes to contact details, web site changes etc. should the need arise. Your details are only shared with third parties necessary for purchasing and shopping on this site, for example, Paypal, on-line banking, shipping.

 

What we collect and store when you shop with us

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Only administrators have access to the information you provide.

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — Paypal, on-line banking, shipping, analytics.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

If you choose on-line banking, please refer to the privacy  policy of the bank you use.

Additional information

How we protect your data

We make every effort to ensure the information provided by you is stored securely. Spam protection is used and other security software. Your data is accessed by administrators only.

What data breach procedures we have in place

Should there be any data breech, we will notify all account holders immediately with information about the data breech, how it may affect you and what action you should take.

What third parties we receive data from

What automated decision making and/or profiling we do with user data

No automated decision making or profiling is used by Sue Podbery.

Industry regulatory disclosure requirements

Plugin: Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.